Last Updated: March 2025

1. Who we are

Our website address is: https://tecnexora.com. TECNEXORA LLC is an IT consulting company providing technology solutions and related services to individuals and businesses.

2. Information We Collect

Personal Information — We may collect the following personal information when you use our website, contact us, or engage with our services:

  • Full name
  • Email address
  • Mobile phone number
  • IP address and browser user agent string
  • Any information you provide through contact or intake forms

Automatically Collected Data — When you visit our website, we may automatically collect:

  • Cookies and session data
  • Browser type and version
  • Pages visited and time spent on those pages

Media — If you upload images to our website, please avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries and provide IT consultancy services
  • To send SMS/MMS messages including service updates, appointment reminders, promotional offers, and operational notifications
  • To send emails related to your engagement with our services
  • To improve our website and user experience
  • To comply with applicable legal obligations
  • To detect and prevent fraud or spam

4. SMS Messaging Disclosure & Consent

Types of Messages — By providing your mobile phone number, you may receive the following types of text messages (SMS/MMS) from TECNEXORA LLC:

  • Appointment reminders and confirmations
  • IT service updates and status notifications
  • Promotional and marketing messages related to our services
  • Operational alerts and follow-ups

Consent — By providing your mobile phone number through any form on our website or otherwise, you expressly consent to receive text messages from TECNEXORA LLC at the number provided. Consent to receive SMS messages is not a condition of purchase or service.

Opt-Out — You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent, except as required by law.

Help — Reply HELP to any message for assistance, or contact us directly at the information provided in Section 9 of this policy.
Message & Data Rates — Standard message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your interactions with us.

No mobile information, phone numbers, or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent information is strictly excluded from any third-party data sharing arrangements.

5. Cookies

We use cookies to improve your experience on our website. Cookies are small files stored on your browser that help us remember your preferences and login status.

  • Comment cookies: If you leave a comment, you may opt in to saving your name, email, and website in cookies for one year.
  • Login cookies: When you log in, cookies are set to maintain your session (2 days) and screen preferences (1 year). If you select ‘Remember Me,’ your login persists for 2 weeks.
  • Session cookies: Temporary cookies are used to check if your browser accepts cookies. These contain no personal data and are discarded when you close your browser.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Embedded Content From Other Websites

Articles or pages on this site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves exactly as if you visited that website directly. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

7. Who We Share Your Data With

We do not sell or rent your personal information. We may share your data only in the following limited circumstances:

  • Service providers: We may share information with trusted third-party vendors (such as CRM or messaging platforms) solely to enable the delivery of services on our behalf. These providers are contractually obligated to protect your data and may not use it for their own purposes.
  • Legal compliance: We may disclose your information if required to do so by law or in response to valid legal process.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
  • Password resets: If you request a password reset, your IP address may be included in the reset email for security purposes.

Reiteration for clarity: Phone numbers and SMS opt-in data collected through our forms are used solely for the purposes described above and are never sold, rented, or shared with third parties for marketing purposes.

8. How Long We Retain Your Data

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law:

  • Comments and associated metadata are retained indefinitely to support moderation.
  • Registered user profiles are retained until you request deletion.
  • SMS opt-in records are retained for as long as you remain an active subscriber and for a reasonable period after opt-out for compliance and record-keeping purposes.

You may request deletion of your personal data at any time (see Section 9 below).

9. Your Rights Over Your Data

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal obligations.
  • Opt-out of SMS: Reply STOP to any text message from us at any time.
  • Opt-out of marketing emails: Use the unsubscribe link in any marketing email.

To exercise any of these rights, contact us at:

TECNEXORA LLC

Website: https://tecnexora.com

(Contact form available on our website)

10. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include access controls, encrypted data transmission, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Spam Detection & Automated Services

Visitor comments may be checked through an automated spam detection service. An anonymized hash of your email address may be provided to the Gravatar service to determine if you use it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the ‘Last Updated’ date at the top of this page. We encourage you to review this policy periodically.